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Policy

Policy

At Medical Park Hospitals Group, we prioritize the safety, comfort, and recovery of our patients. We kindly ask all visitors and companions to adhere to the following regulations.

Visitor Policy

To maintain a healing environment, please follow these guidelines:

• Visiting Hours: General patient visits are held between 10:00 and 22:00.

• Visitor Limit: To protect patient health, only two visitors are allowed at the bedside at any given time.

• Age Restriction: Children under the age of 12 are not permitted in patient areas for health and safety reasons.

• Hygiene: Visitors must wear clean clothing. Smoking is strictly prohibited throughout all healthcare facilities.

• Prohibited Items: For clinical safety, please do not bring fresh flowers, outside food, or beverages into patient rooms.

• Gift Recommendations: We encourage gifts such as books, magazines, or personal hygiene items. Non-hazardous toys are permitted for pediatric patients.

Companion (Caregiver) Policy

A companion may stay with the patient if deemed necessary by the primary physician.

• Limit: Only one companion is permitted per patient.

• Identification: A companion ID card will be issued by the clinic’s Head Nurse and must be worn at all times.

• Clinical Rounds: Companions must step out of the room during physician visits and medical procedures.

• Exceptions: Please note that certain specialized inpatient clinics do not allow companions or may have specific department-level rules.

Security & Safety

Your security is our top priority. We maintain 24/7 security personnel and surveillance for your protection. We kindly ask for your cooperation with:

• Security Checks: Verification of packages brought into the building.

• Identification: Occasional ID checks and verification within the hospital.

• Parking Safety: Security inspections of vehicles and trunks in the parking lot.

Note: Please keep your personal belongings, valuable documents, and files with you at all times. The hospital is not responsible for lost or stolen items.

Patient Relations & Feedback

We value your voice. Our Patient Relations Department collects feedback and suggestions to ensure we meet the highest standards of care. All comments are reviewed by senior management to implement continuous improvements.

How to Share Your Feedback

If you have a suggestion or a complaint, you may:

• In-Person: Request to speak with a Patient Rights representative at our service desks.

• Surveys: Fill out the feedback forms available in waiting rooms and on patient floors.

• Digital/Mail: Send a formal letter to our mailing address or contact us via our website.